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IT Training & Education

Business and Professional Development Bundle

Curricula Title/Course TitleDuration (Hrs:Min)Course Number
Administrative Support Curriculum/Advanced Skills for Administrative Support Professionals
Behavior: Putting Your Best Foot Forward 04:00 ADM0111
Managing Yourself and Those Around You 04:00 ADM0112
Partnering with Your Boss 03:00 ADM0113
Communicating with Power and Confidence 03:00 ADM0114
Advanced Administrative Support Simulation 00:30 ADM0110

Administrative Support Curriculum/The Effective Administrative Support Professional
Getting Started--Administrative Support 03:00 ADM0101
Overview to Effective Business Communication 03:00 ADM0102
Using Effective Business Communication 02:00 ADM0103
Administrative Functions 03:00 ADM0104
Advancing Your Administrative Career 03:00 ADM0105
Effective Administrative Support Professional Simulation 00:30 ADM0100

Business Law Curriculum/Fundamentals of Business Law
A Manager's Introduction to Business Law 03:00 LAW0101
Contracts in Commercial Transactions 04:00 LAW0102
Employment and Labor Law 03:30 LAW0103
American Business Formations in the 21st Century 03:30 LAW0104
Intellectual Property and Proprietary Rights 04:00 LAW0105
Lawsuits and Negotiations 02:30 LAW0106

Communication Curriculum/Anger Management in the Workplace
Experiencing Anger 05:00 COMM0701
Managing Your Anger 05:30 COMM0702
Managing Anger in the Workplace Simulation 00:30 COMM0700

Communication Curriculum/Assertive Communication
Professional Assertiveness 03:00 COMM0171
Assertiveness from the Inside Out 03:00 COMM0172
Assertive Communication Simulation 00:30 COMM0170

Communication Curriculum/Building Better Work Relationships
Building Effective Interfunctional Relationships 02:30 COMM0191
Building Effective Intercultural Relationships 02:30 COMM0192
Building Effective Intergender Relationships 02:30 COMM0193
Working Effectively with Customers 02:30 COMM0194
Working Effectively with Business Partners 03:00 COMM0195
Building Better Work Relationships Simulation 00:30 COMM0190

Communication Curriculum/Business Etiquette and Professionalism
Everyday Business Etiquette 03:00 COMM0181
Communication Etiquette 02:30 COMM0182
Etiquette and the Business Meeting 02:30 COMM0183
Etiquette for Supervisors 03:00 COMM0184
Business Etiquette and Professionalism Simulation 00:30 COMM0180

Communication Curriculum/Business Grammar Essentials
Foundations of Grammar 02:30 COMM0201
Sentence Construction 02:00 COMM0202
Understanding Writing Mechanics 02:00 COMM0203
Punctuating with Skill 02:00 COMM0204

Communication Curriculum/Business Writing Essentials
Writing with Intention 04:00 COMM0011
Avoiding Errors in Usage and Punctuation 04:30 COMM0012
Avoiding Grammatical Errors in Business Writing 04:30 COMM0013
Crisp Composition 04:30 COMM0014
Writing to Reach the Audience 03:00 COMM0015
Getting the Most from Business Documents 04:00 COMM0016
The Writing Process 05:00 COMM0017
TestPrep Final Exam: Business Writing Essentials n/a FE0011_eng

Communication Curriculum/Dealing with Conflict in the Workplace
Perspectives on Conflict 05:30 COMM0341
Handling Conflict with Others 06:00 COMM0342
Managing Conflict in the Organization 06:00 COMM0343
Dealing with Conflict in the Workplace Simulation 00:30 COMM0340
Managing Conflict in the Workplace Simulation 00:30 COMM034S

Communication Curriculum/Delivering Successful Presentations
Presenting to Succeed 04:30 COMM0301
Delivering Your Message 04:30 COMM0302
Presentation Resources Available to You 05:00 COMM0303
Delivering Successful Presentations Simulation 00:30 COMM0300

Communication Curriculum/Effective Use of Feedback for Business
An Essential Guide to Giving Feedback 02:30 COMM0521
Coping with Criticism and Feedback 05:00 COMM0522
Giving Feedback to Colleagues 04:30 COMM0523
Team Feedback: A Guide 04:00 COMM0524
Giving Feedback: A Manager's Guide 04:00 COMM0525
Effective Feedback for Employees and Colleagues Simulation 00:30 COMM0520
Effective Use of Feedback for Teams Simulation 00:30 COMM052S

Communication Curriculum/Email Essentials
Essentials of Electronic Communication 01:30 COMM0231
Optimizing E-mail at Work 02:00 COMM0232
E-mail and Organizational Communication 02:30 COMM0233
E-mail as a Marketing Tool 02:00 COMM0234

Communication Curriculum/Emotional Intelligence in the Workplace
What Is Emotional Intelligence? 02:30 COMM0141
Emotional Intelligence at Work 02:30 COMM0142
Teamwork and Emotional Intelligence 02:30 COMM0143
Increasing Your Emotional Intelligence 02:30 COMM0144
The Emotionally Intelligent Leader 02:30 COMM0145
Emotional Intelligence in the Workplace Simulation 00:30 COMM0140

Communication Curriculum/Getting Results Without Authority
Building Relationships to Get Results 02:30 COMM0511
Teamwork and Results without Authority 02:30 COMM0512
Leadership without Authority 03:00 COMM0513
Gaining Allies, Creating Change 03:00 COMM0514
Getting Results through Communication 03:00 COMM0515
Getting Results from the Boss 03:00 COMM0516
Getting Results without Authority Simulation 00:30 COMM0510

Communication Curriculum/International Communications
The Impact of Culture on Communication 02:30 COMM0021
The Art of Global Communication 03:30 COMM0022
Improving Your Cross-cultural Communications 03:00 COMM0023
International Communications Simulation 00:30 COMM0020
Cross-cultural Communications Simulation 00:30 COMM002S

Communication Curriculum/Managing and Working with Difficult People
Difficult People in the Workplace 03:30 COMM0161
Working with Aggressive People 03:00 COMM0162
Working with Negative People and Procrastinators 03:00 COMM0163
Working with Arrogant and Duplicitous People 02:00 COMM0164
Managing and Working with Difficult People Simulation 00:30 COMM0160
Communicating Effectively with Difficult Coworkers Simulation 00:30 COMM016S

Communication Curriculum/Telephone Skills for Business Professionals
Effective Telephone Techniques 05:00 COMM0411
Making Telephone Calls Count 03:30 COMM0412
Telephone Skills for Business Professionals Simulation 00:30 COMM0410

Communication Curriculum/How to Write an Effective Internal Business Case
Preparing a Business Case 02:30 comm_01_a01_bs_enus
Writing a Business Case 02:30 comm_01_a02_bs_enus
Presenting Your Case 02:30 comm_01_a03_bs_enus
Preparing an Effective Internal Business Case Simulation 00:30 COMM001A

Communication Curriculum/Business Interpersonal Communication Skills
The Process of Interpersonal Communication 03:00 comm_02_a01_bs_enus
The Mechanics of Communicating Effectively 03:00 comm_02_a02_bs_enus
Workplace Communication Skills 03:00 comm_02_a03_bs_enus
Communicating for Results 03:30 comm_02_a04_bs_enus
Leadership Communication Skills 03:30 comm_02_a05_bs_enus
Resolving Conflict with Communication Skills 03:00 comm_02_a06_bs_enus
Communicating for Contacts 03:00 comm_02_a07_bs_enus
Business Interpersonal Communication Skills Simulation 00:30 COMM002A
Team Interpersonal Communication Skills Simulation 00:30 COMM002B

Communication Curriculum/Effective Listening
Listening Basics 01:00 comm_03_a01_bs_enus
Listening to Comprehend 04:00 comm_03_a02_bs_enus
Higher Purpose Listening 01:30 comm_03_a03_bs_enus
Enhancing Listening Skills 02:00 comm_03_a04_bs_enus
Effective Listening Simulation 00:30 COMM003A

Communication Curriculum/The Effective Business Meeting
Planning an Effective Business Meeting 02:30 comm_06_a01_bs_enus
Leading an Effective Business Meeting 02:30 comm_06_a02_bs_enus
Participating Effectively in a Business Meeting 02:30 comm_06_a03_bs_enus
The Effective Business Meeting Simulation 00:30 COMM006A

Communication Curriculum/Getting the Results You Want: Negotiating to Win
Crafting Deals 02:30 comm_08_a01_bs_enus
Connecting and Communicating 02:00 comm_08_a02_bs_enus
The Process of Negotiation 02:00 comm_08_a03_bs_enus
The Dynamics of Interacting 02:00 comm_08_a04_bs_enus
Negotiating Inclusively 02:00 comm_08_a05_bs_enus
What to Do When the Going Gets Tough 02:00 comm_08_a06_bs_enus
Mastering Negotiation 01:30 comm_08_a07_bs_enus
Winning Negotiation Simulation 00:30 COMM008A

Consulting Skills Curriculum/Consulting with the External Client
Essentials of External Consulting 05:00 CONS0111
The Client-Consultant Relationship 05:00 CONS0112
Diagnosing and Planning 04:00 CONS0113
Managing Delivery 03:30 CONS0114
Evaluation and Review 04:00 CONS0115
Consulting with the External Client Simulation 00:30 CONS0110

Consulting Skills Curriculum/Consulting with the Internal Client
Essentials of Internal Consulting 04:00 CONS0121
Internal Consulting Skills 03:30 CONS0122
Establishing a Relationship with Internal Clients 04:00 CONS0123
A Workable Solution for Internal Clients 04:00 CONS0124
Evaluating Internal Assignments 04:30 CONS0125
Consulting with the Internal Client Simulation 00:30 CONS0120

Consulting Skills Curriculum/Internal Consulting for the Technical Professional
The Technical Professional as Internal Consultant 04:00 CONS0131
Creating Effective Contracts 03:00 CONS0132
Using Data as a Technical Professional Consultant 04:00 CONS0133
Resistance and Technical Professional Consultants 02:30 CONS0134

Customer Service Curriculum/Managing a Customer-focused Department
Identifying Your Customers' Expectations 04:30 CUST0171
Using Surveys to Measure Customer Satisfaction 03:00 CUST0172
Bridge the Expectations Gap 04:30 CUST0173
Leading a Customer-focused Team 04:00 CUST0174
Managing a Customer-focused Department Simulation 00:30 CUST0170

Customer Service Curriculum/Frontline Call Center Skills
The Call Center Industry 02:30 CUST0111
Call Center Communication Skills 04:30 CUST0112
Call Center Customer Service 03:30 CUST0113
Call Center Telephone Sales 03:00 CUST0114
Frontline Call Center Skills Simulation 00:30 CUST0110

Customer Service Curriculum/How to Excel at Customer Service
Building the Service Foundation: Corporate Culture 03:30 CUST0101
Fundamentals of Exceptional Customer Service 03:30 CUST0102
The Voice of the Customer 04:30 CUST0103
Advancing Your Service Expertise 04:30 CUST0104
Customers, Conflict and Confrontation 05:30 CUST0105
Overcoming Challenging Service Situations 06:00 CUST0106
Instilling Service Excellence: the EXCEL Acronym 07:30 CUST0107
Service Stars and Service Teams 05:30 CUST0108
Excelling at Customer Service Simulation 00:30 CUST0100
Customer Service Simulation 00:30 CUST010S

Customer Service Curriculum/Inbound Call Center Management
The Inbound Call Center 02:30 CUST0211
Inbound Call Center Management: Leadership 03:00 CUST0212
Inbound Call Centers: People Management 03:00 CUST0213
Inbound Call Center Technology 04:00 CUST0214
Performance Metrics for an Inbound Call Center 02:30 CUST0215

Customer Service Curriculum/Internal Customer Service
Excellence in Internal Customer Service 05:00 CUST0141
Working with Internal Customers 04:00 CUST0142
Overcoming Internal Customer Service Problems 03:30 CUST0143
Internal Customer Service: Conflict and Complaints Simulation 00:30 CUST0140

Customer Service Curriculum/Internal Customer Service Agent Skills
The Customer Service Agent in Action 04:30 CUST0151
Professional Skills for Customer Service Agents 04:30 CUST0152
Managing Challenges in Customer Service 05:00 CUST0153
Cross-selling in a Customer Service Call 05:30 CUST0154
Customer Service Agent Skills Simulation 00:30 CUST0150

Customer Service Curriculum/IT Infrastructure Library (ITIL) Foundations
ITIL: The Service Desk and Incident Management 03:30 CUST0181
ITIL: Configuration and Release Management 03:00 CUST0182
ITIL: Service Level and Capacity Management 02:30 CUST0183
ITIL: Problem and Change Management 02:30 CUST0184
ITIL: Continuity and Availability Management 02:30 CUST0185
ITIL: Financial and Security Management 02:00 CUST0186

Customer Service Curriculum/Measuring Customer Satisfaction
Discovering What Your Customers Want 02:30 CUST0131
Developing Customer Satisfaction Surveys 03:00 CUST0132
Customer Satisfaction: Analysis and Implementation 02:30 CUST0133
Measuring Customer Satisfaction Simulation 00:30 CUST0130

Customer Service Curriculum/Technical Support Agent Survival Skills
The Contact Center and the Technical Support Agent 04:30 CUST0161
Technical Support Essentials 05:00 CUST0162
Assessing Customer Behavior 04:30 CUST0163
Technical Support Agent Survival Skills 03:30 CUST0164
Technical Support Agent Skills Simulation 00:30 CUST0160

Customer Service Curriculum/HDI - Customer Support Specialist, Professionalism
The Customer Support Specialist (CSS) 03:30 cust_01_a01_bs_enus
Support Center Services 03:00 cust_01_a02_bs_enus
Establishing Team and Customer Relationships 02:00 cust_01_a03_bs_enus
Customer Support Specialist Professionalism Simulation 00:30 CUST001A

Customer Service Curriculum/HDI - Customer Support Specialist, Skills
Interacting with the Customer 03:00 cust_02_a01_bs_enus
Effective Communication Skills 03:00 cust_02_a02_bs_enus
Managing Conflict, Stress, and Time 02:30 cust_02_a03_bs_enus
Customer Support Specialist Simulation 00:30 CUST002A

Customer Service Curriculum/HDI - Customer Support Specialist, Process
Customer Service Procedures 03:30 cust_03_a01_bs_enus
Managing the Quality of the Customer Support Service Center 03:30 cust_03_a02_bs_enus
Management Tools and Metrics 02:00 cust_03_a03_bs_enus

Finance and Accounting Curriculum/Accounting 101
Accounting Fundamentals 03:30 FIN0121
Accrual Accounting Procedures 02:00 FIN0122
Accounting Systems and Closing Activities 02:30 FIN0123
Accounting for Cash Control 03:00 FIN0124
Accounting for Merchandising Businesses 02:30 FIN0125
TestPrep Final Exam: Accounting 101 n/a FE0004_eng

Finance and Accounting Curriculum/Accounting 102
Accounting for Partnerships 03:30 FIN0221
Accounting for Corporations 02:30 FIN0222
Analyzing Cash Flow Statements 02:00 FIN0223
Master Budgets 04:00 FIN0224
TestPrep Final Exam: Accounting 102 n/a FE0006_eng

Finance and Accounting Curriculum/Advanced Business Finance
Introduction to Advanced Finance 03:00 FIN0211
Investment Project Analysis and Selection 02:00 FIN0212
Raising Capital and Financing Decisions 03:00 FIN0213
Managing Working Capital 04:00 FIN0214
Corporate Restructuring 02:30 FIN0215
Financial Risk Management 01:30 FIN0216
International Finance 02:00 FIN0217
TestPrep Final Exam: Advanced Business Finance n/a FE0005_eng

Finance and Accounting Curriculum/Auditing: A Practical Approach
Introduction to Auditing 03:00 FIN0231
Introduction to Internal Auditing 04:30 FIN0232
Principles of Internal Auditing 03:00 FIN0233
Introduction to External Auditing 03:30 FIN0234
Principles of External Auditing 04:00 FIN0235

Finance and Accounting Curriculum/Finance Fundamentals for Non-financial Professionals
Principles of Financial Management 04:00 FIN0151
Basics of Budgeting 03:30 FIN0152
Managing Cash Flows 02:30 FIN0153
Understanding Financial Statements 03:30 FIN0154

Finance and Accounting Curriculum/Managerial Accounting
Overview of Managerial Accounting 05:00 FIN0241
Managerial Decisions and Capital Budgeting 05:00 FIN0242
Managing for Asset Control 05:30 FIN0243
Cost Accounting Decisions 04:00 FIN0244

Finance and Accounting Curriculum/Practical Budgeting Skills for Business
Creating and Analyzing an Operating Budget 03:30 FIN0161
The Ins and Outs of Capital Budgeting 03:30 FIN0162
Effective Budget Management 03:00 FIN0163

Finance and Accounting Curriculum/Using Financial Statements (co-Developed with Wharton)
Principles of Financial Statements 03:30 FIN0251
Components of Financial Statements 03:00 FIN0252
Analyzing the Income Statement and Balance Sheet 02:00 FIN0253
The Income Statement and Balance Sheet Connection 02:00 FIN0254
Analyzing Cash Flow 04:30 FIN0255
Ratio Analysis for Financial Statements 03:00 FIN0256
Credibility and Disclosure in an Annual Report 02:30 FIN0257
Analyzing an Annual Report 04:30 FIN0258

Foundation Skills Curriculum/Basic Business Math Skills
Whole Numbers, Fractions, and Equations 04:00 FNDT0101
Decimals and Percents 02:00 FNDT0102
Ratios and Averages 02:00 FNDT0103

Human Resources Curriculum/Behavioral Interviewing
Building a Firm Foundation 03:00 HR0211
Screening Applicants 03:00 HR0212
Preparing for the Behavioral Interview 03:00 HR0213
Conducting the Behavioral-based Interview 02:30 HR0214
Preparing as the Interviewee 02:30 HR0215
Experiencing the Behavioral-based Interview 02:30 HR0216
Behavioral Interviewing Simulation 00:30 HR0210

Human Resources Curriculum/Recruiting & Retention Strategies for the Tight Labor Market
Recruiting for the 21st Century: The Market 03:00 HR0221
Recruiting for the 21st Century: Strategies 04:00 HR0222
Recruiting Successfully 03:30 HR0223
Online Recruiting 02:30 HR0224
Facilitating Effective Hiring 02:30 HR0225
Retention 03:00 HR0226

Human Resources Curriculum/Managing Diversity in the Workplace
The Reasons Why Diversity Matters 01:30 hr_02_a01_bs_enus
Changing Corporate Culture 01:30 hr_02_a02_bs_enus
Planning a Diversity Initiative 02:30 hr_02_a03_bs_enus
Diversity: the Future 02:00 hr_02_a04_bs_enus
Managing Diversity in the Workplace Simulation 00:30 HR002A

Human Resources Curriculum/Effective Hiring and Interviewing
What to Consider When Hiring 02:00 hr_03_a01_bs_enus
Interviewing Effectively 02:30 hr_03_a02_bs_enus
Choosing the Best Applicant 01:30 hr_03_a03_bs_enus
Effective Hiring and Interviewing Simulation 00:30 HR003A

Human Resources Curriculum/HRCI Senior Professional in Human Resources (SPHR)
HR's Strategic Role in the Organization (HRCI/SPHR) 01:00 hr_04_a01_bs_enus
Management of the HR Process (HRCI/SPHR) 02:00 hr_04_a02_bs_enus
Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR) 03:00 hr_04_a03_bs_enus
Strategic Approaches to Human Resource Development (HRCI/SPHR) 02:30 hr_04_a04_bs_enus
Strategic Approaches to Total Rewards (HRCI/SPHR) 02:00 hr_04_a05_bs_enus
Strategic Approaches to Labor Relations (HRCI/SPHR) 04:30 hr_04_a06_bs_enus
Strategic Approaches to Risk Management (HRCI/SPHR) 02:00 hr_04_a07_bs_enus

Human Resources Curriculum/HRCI Professional in Human Resources (PHR)
Human Resources Fundamentals (HRCI/PHR) 02:00 HR0261
Strategic Management (HRCI/PHR) 02:30 HR0262
Affirmative Action and the EEO (HRCI/PHR) 02:30 HR0263
Employment Management (HRCI/PHR) 02:30 HR0264
Recruiting and Selecting Candidates (HRCI/PHR) 02:00 HR0265
Offers, Contracts, and Exit from the Organization (HRCI/PHR) 03:00 HR0266
Developing Employees (HRCI/PHR) 01:30 HR0267
Developing Human Resources (HRCI/PHR) 01:30 HR0268
Compensating Employees (HRCI/PHR) 03:00 HR0269
Programs to Benefit Employees (HRCI/PHR) 01:30 HR0271
Employment Relations (HRCI/PHR) 01:30 HR0272
Sexual Harassment at Work (HRCI/PHR) 01:30 HR0273
Non-Unionized Workplaces (HRCI/PHR) 01:30 HR0274
Unionized Workplaces (HRCI/PHR) 01:30 HR0275
Health and Safety in the Workplace (HRCI/PHR) 01:30 HR0276
Risk Assessment and Prevention (HRCI/PHR) 02:30 HR0277

Industry Foundations Curriculum/Industry Overviews: Version 2
The Automotive Industry Overview: Version 2 03:00 indo_01_a01_bs_enus
The Oil and Gas Industry Overview: Version 2 02:30 indo_01_a02_bs_enus
The Pharmaceutical Industry Overview: Version 2 02:30 indo_01_a03_bs_enus
The Food and Beverage Industry Overview: Version 2 02:30 indo_01_a04_bs_enus
The Health Care Industry Overview: Version 2 01:30 indo_01_a05_bs_enus
The Banking Industry Overview: Version 2 02:30 indo_01_a06_bs_enus
The Manufacturing Industry Overview: Version 2 02:30 indo_01_a07_bs_enus
The Retail Industry Overview: Version 2 02:30 indo_01_a08_bs_enus
The Telecommunications Industry Overview: Version 2 02:30 indo_01_a09_bs_enus
The Insurance Industry Overview: Version 2 03:00 indo_01_a10_bs_enus

Industry Foundations Curriculum/Industry Overview Series
Industry Overview: Information Technology 02:00 indo_02_a11_bs_enus
Industry Overview: Federal Government 01:30 indo_02_a12_bs_enus

Knowledge Management Curriculum/Achieving Measurable Performance Impact from Training
Training for Business Results 02:30 KNOW0301

Knowledge Management Curriculum/Knowledge Management Fundamentals
The Art of Knowledge Management 03:30 KNOW0101
Knowledge as Capital 03:00 KNOW0102
Putting Knowledge to Work 04:00 KNOW0103
Managing Knowledge Workers 02:00 KNOW0104
Being a Knowledge Activist 03:00 KNOW0105
TestPrep Final Exam: Knowledge Management Fundamentals n/a FE0008_eng

Knowledge Management Curriculum/The 21st Century Learning Curve
Knowledge as Strategy: Performance Improvement 03:00 KNOW0111
The Power of the Learning Organization 03:00 KNOW0112
The Potential of Self-directed Learning 02:30 KNOW0113
Implementing and Evaluating Self-directed Learning 03:00 KNOW0114
Performance Support 03:00 KNOW0115
Benchmarking for Best Practices 03:00 KNOW0116

Leadership Curriculum/Business Execution
Foundations for Business Execution 07:00 LEAD0151
Creating a Business Execution Culture 08:00 LEAD0152
Business Execution in Action 05:00 LEAD0153
Business Execution Simulation 00:30 LEAD0150

Leadership Curriculum/Going from Management to Leadership
The Mark of a Leader 04:30 LEAD0141
Communicating a Shared Vision 04:30 LEAD0142
The Enabling Leader 05:00 LEAD0143
Communicating as a Leader 04:30 LEAD0145
Coaching for Performance 02:30 LEAD0146
Leading through Change 03:00 LEAD0147
The Leader as a Model 03:00 LEAD0148
Going from Management to Leadership Simulation 00:30 LEAD0140
Growing from a Manager to a Leader Simulation 00:30 LEAD014S

Leadership Curriculum/Leading from the Front Line
Challenges of the 21st Century 02:00 LEAD0121
Organizational Culture and Leadership 02:30 LEAD0122
Energizing and Empowering Employees 02:30 LEAD0123
Leadership and the Knowledge Worker 02:30 LEAD0124
Leading Change from the Front Line 02:30 LEAD0125
Dynamics of Leadership 03:00 LEAD0126
Leading from the Front Line Simulation 00:30 LEAD0120

Leadership Curriculum/Leading the Workforce Generations
Introduction to Work Force Generations 02:30 LEAD0231
Attracting, Developing, and Retaining Generations 03:00 LEAD0232
Leading Silent Generation and Baby Boom Workers 03:00 LEAD0233
Leading Generations X and Next 03:30 LEAD0234
Making Cross-generational Teams Work 03:00 LEAD0235
Cross-generational Workers in the 21st Century 03:00 LEAD0236
Leading the Workforce Generations Simulation 00:30 LEAD0230

Leadership Curriculum/Succession Planning for the Business Environment
Succession Planning Overview 02:00 LEAD0301
Succession Planning Strategies 04:30 LEAD0302
Succession Planning and Human Resources 05:00 LEAD0303
Succession Planning Management 02:30 LEAD0304
Initiating a Succession Plan Simulation 00:30 LEAD0300
Implementing a Succession Plan Simulation 00:30 LEAD030S

Management Curriculum/360-degree Performance Appraisal
About 360-Degree Performance Feedback 02:30 MGMT0151
Elements of a 360-Degree Performance Review 02:00 MGMT0152
Delivering 360-Degree Performance Feedback 05:00 MGMT0153
360-Degree Performance Appraisal Simulation 00:30 MGMT0150

Management Curriculum/How to Overcome Negativity in the Workplace
The Path from Pessimism to Optimism 04:00 MGMT0311
Proactive Approaches to Stop Negativity 02:00 MGMT0312
Overcoming Organizational Negativity 02:00 MGMT0313

Management Curriculum/Managing Contractors and Temporary Employees
Doing Business with Independent Contractors 04:30 MGMT0701
Hiring Temporary (Contingent) Employees 05:00 MGMT0702
Managing Contingent Workers 04:30 MGMT0703
Legal Pitfalls Regarding Independent Contractors 03:00 MGMT0704
Working with Temporary Agencies 05:30 MGMT0705
Hiring and Managing Contractors Simulation 00:30 MGMT0700
TestPrep Final Exam: Managing Contractors and Temporary Employees n/a FE0009_eng

Management Curriculum/Managing Technical Professionals
Understanding Technical Professionals 02:30 MGMT0291
Attracting, Motivating, and Retaining Technical Professionals 03:30 MGMT0292
Models for Managing Technical Professionals 04:30 MGMT0293
Developing Career Plans for Your Technical Professionals 03:30 MGMT0294

Management Curriculum/Mentoring Essentials
Effective Mentoring 03:00 MGMT0251
The Mentoring Manager 02:30 MGMT0252
Implementing an Organizationwide Mentoring Program 02:30 MGMT0253
Mentoring Strategies in the 21st Century 03:00 MGMT0254
Achieving Success with the Help of a Mentor 03:30 MGMT0255
e-Mentoring 03:30 MGMT0256
Mentoring Essentials Simulation 00:30 MGMT0250

Management Curriculum/Moving from Technical Professional to Management
Management Development for Technical Professionals 03:30 MGMT0121
Communication Skills for Successful Management 03:00 MGMT0122
Process Management Skills 04:30 MGMT0123
Leadership Development for Technical Professionals 03:00 MGMT0124
Strategies for Transitioning into Management 06:30 MGMT0125
Transitioning from Technical Professional to Management Simulation 00:30 MGMT0120
From Technical Professional to Leadership Simulation 00:30 MGMT012S

Management Curriculum/Performance Appraisal
Continuous Performance Assessment 03:30 MGMT0341
Reviewing Performance 04:00 MGMT0342
Performance Appraisal Simulation 00:30 MGMT0340

Management Curriculum/The Fundamentals of Business Crises Management
Preparing for Business Crises 02:00 MGMT0171
Responding to Business Crises 03:00 MGMT0172
Recovering from Business Crises 02:00 MGMT0173
Business Crisis Management Simulation 00:30 MGMT0170

Management Curriculum/The Successful Facilitator
The Role of the Facilitator 05:00 MGMT0271
Facilitative Fundamentals: Techniques and Tools 05:30 MGMT0272
Facilitating Work Groups and Meetings 05:00 MGMT0273
Facilitating Challenging Situations 05:00 MGMT0274
Facilitative Formats and Tools: Offering Options 05:00 MGMT0275
The Facilitative Leader 05:00 MGMT0276
The Successful Facilitator Simulation 00:30 MGMT0270

Management Curriculum/Effectively Managing Top Performers
Managing and Rewarding Top Performers 02:30 mgmt_01_a01_bs_enus

Management Curriculum/Advanced Management Skills
Managing in a Global Business Environment 03:00 mgmt_02_a01_bs_enus
Managing Cross-Functions 03:00 mgmt_02_a02_bs_enus
Managing for High Performance 04:00 mgmt_02_a03_bs_enus
Managing Managers 03:30 mgmt_02_a04_bs_enus
Managing Upward Relationships 03:00 mgmt_02_a05_bs_enus
Advanced Management Skills Simulation 00:30 MGMT002A

Management Curriculum/Moving into Management
Taking on a Management Role 03:30 mgmt_03_a01_bs_enus
Becoming a Manager: Responsibilities and Fears 03:30 mgmt_03_a02_bs_enus
Becoming a Manager: Leading and Communicating 04:00 mgmt_03_a03_bs_enus
A New Manager and the Company's Future 03:30 mgmt_03_a04_bs_enus
Moving into a Management Role Simulation 00:30 MGMT003A
Leadership and Management Simulation 00:30 MGMT003B

Management Curriculum/Crucial Skills for Tomorrow's Managers
Tomorrow's Managers' Competencies 03:00 mgmt_04_a01_bs_enus
Tomorrow's Managers' Development Tools 03:30 mgmt_04_a02_bs_enus
Managing as Coach and Counselor 03:30 mgmt_04_a03_bs_enus
Managing as Project Champion 03:30 mgmt_04_a04_bs_enus
A Primer for Ensuring Accountability 04:30 mgmt_04_a05_bs_enus
Crucial Skills for Tomorrow's Managers Simulation 00:30 MGMT004A

Management Curriculum/Problem Performance Management
Problem Performance Prevention 02:30 mgmt_05_a01_bs_enus
Problem Performance Identification 02:30 mgmt_05_a02_bs_enus
Problem Performance Improvement 03:00 mgmt_05_a03_bs_enus
Addressing Problem Performance 02:30 mgmt_05_a04_bs_enus
Avoiding Problem Performance Simulation 00:30 MGMT005A
Dealing with Problem Performance Simulation 00:30 MGMT005B

Management Curriculum/Using Change Process to Support Employees
Starting the Change Process 03:00 mgmt_06_a01_bs_enus
Managing the Change Process 03:00 mgmt_06_a02_bs_enus
Integrating Change in Your Organization 03:00 mgmt_06_a03_bs_enus
Using Change Process to Support Employees Simulation 00:30 MGMT006A
Using Change Process to Support Teams Simulation 00:30 MGMT006B

Management Curriculum/Effective Delegation
The Basics of Delegation 01:30 mgmt_07_a01_bs_enus
Delegation: the Personal Approach 02:00 mgmt_07_a02_bs_enus
Managing Delegation 03:00 mgmt_07_a03_bs_enus
Delegating Effectively Simulation 00:30 MGMT007A

Management Curriculum/Coaching with Confidence
Business Coaching 02:30 mgmt_09_a01_bs_enus
Successfully Coaching Relationships 05:00 mgmt_09_a02_bs_enus
The Key Stages of Coaching 04:00 mgmt_09_a03_bs_enus
The Coaching Skillset 03:00 mgmt_09_a04_bs_enus
Emotions, Mindsets and Coaching 02:30 mgmt_09_a05_bs_enus
Trends in Coaching 02:30 mgmt_09_a06_bs_enus
Coaching with Confidence Simulation 00:30 MGMT009A
Coaching Teams and Personalities Simulation 00:30 MGMT009B

Marketing Curriculum/Competitive Marketing Strategies
Competitive Strategies for a Global Marketplace 02:30 MKT0231
Surpassing the Competition 03:00 MKT0232

Marketing Curriculum/Online Branding Strategy
Introduction to Online Branding 03:30 MKT0221
The Online Branding Environment 03:00 MKT0222
Strategies for Building an Online Brand 07:00 MKT0223

Marketing Curriculum/Product Management Essentials
Introduction to Product Management 02:00 MKT0241
Developing a New-product Strategy 02:00 MKT0242
Pricing and Profitability for Product Managers 03:00 MKT0243

Marketing Curriculum/Strategic Brand Management
Introduction to Brand Management 03:30 MKT0211
Building Brand Equity 03:30 MKT0212
Managing the Creative Elements of Brands 03:30 MKT0213
Promoting Your Brand to Consumers 03:00 MKT0214
Evaluating Brand Effectiveness 06:00 MKT0215
Managing and Maintaining Brand Equity 04:30 MKT0216

Marketing Curriculum/Strategic Marketing in Action
Elements of Marketing Strategy 03:00 MKT0201
Analyzing the Market 02:30 MKT0202
Competitive Factors in Strategic Marketing 02:30 MKT0203
Writing a Marketing Plan: Phase 1 03:00 MKT0204
Writing the Marketing Plan: Creative Strategy 02:30 MKT0205
Creating a Marketing Campaign 04:00 MKT0206
Marketing Management 04:00 MKT0207
Financial Analysis for Successful Marketing 04:30 MKT0208

Operations Curriculum/ISO 9000:2000 Overview
The Who, What & Why of ISO 9000:2000 02:30 OPER0401
Building a Quality Management System 02:00 OPER0402
Quality-minded Management 02:30 OPER0403
Customer Satisfaction Through Resource Management 02:30 OPER0404
Processes for Quality Products and Services 04:00 OPER0405
Continual Quality Improvement 04:00 OPER0406
Steps for Successful ISO Registration 03:00 OPER0407
Transitioning from ISO 9000:1994 to ISO 9001:2000 02:30 OPER0408

Operations Curriculum/Lean Manufacturing
Lean Logic 04:00 OPER0151
Lean Value 04:00 OPER0152
Lean Techniques 06:00 OPER0153
Lean Strategies 04:30 OPER0154
TestPrep Final Exam: Lean Manufacturing n/a FE0003_eng

Operations Curriculum/Logistics Management
Overview of Logistics Management 03:30 OPER0321
Inventory Management 03:00 OPER0322
Supply Chain Management 03:00 OPER0323

Operations Curriculum/Managing Customer-Driven Process Improvement
Why Customer Driven? 02:30 OPER0121
Identifying What the Customer Wants 03:00 OPER0122
Translating Requirements into Process Goals 03:30 OPER0123
Understanding Processes 02:30 OPER0124
Implementing Improvements 02:30 OPER0125
Managing Process Improvements 03:00 OPER0126
Managing Customer-driven Process Improvement Simulation 00:30 OPER0120

Operations Curriculum/Six Sigma: Green Belt: Foundations
Six Sigma Introduction 03:30 OPER0131
TestPrep Final Exam: Six Sigma Foundations n/a FE0001_eng

Operations Curriculum/Six Sigma: Green Belt: Team Implementation
Six Sigma: Reducing Variation to Improve Quality 04:00 OPER0141
Six Sigma: Listening to the Voice of the Customer 05:30 OPER0142
Six Sigma DMAIC: Defining the Problem 04:00 OPER0143
Six Sigma DMAIC: Measuring the Process 05:00 OPER0144
Six Sigma DMAIC: Analyzing the Data 05:30 OPER0145
Six Sigma DMAIC: Analyzing the Process 03:00 OPER0146
Six Sigma DMAIC: Improving the Process 04:30 OPER0147
Six Sigma DMAIC: Controlling the Improved Process 04:00 OPER0148
TestPrep Final Exam: Six Sigma Team Implementation n/a FE0002_eng

Operations Curriculum/Six Sigma Green Belt: Six Sigma and the Organization
Six Sigma and Lean in the Organization 02:30 oper_05_a01_bs_enus
Design for Six Sigma in the Organization 02:00 oper_05_a02_bs_enus

Operations Curriculum/Six Sigma Green Belt: Define
Processes and Customer Analysis in Six Sigma Projects 02:30 oper_06_a01_bs_enus

Operations Curriculum/Six Sigma Green Belt: Measure
Modeling and Analyzing Processes in Six Sigma 02:00 oper_07_a01_bs_enus

Operations Curriculum/Six Sigma Black Belt: Deployment
Six Sigma and the Corporate Enterprise 03:00 OPER0161
Leadership in Six Sigma 03:00 OPER0162
Organizational Goals and Objectives 02:00 OPER0163
History of Organizational Improvement and the Foundations of Six Sigma 02:00 OPER0164
Overview of Business Process Management 02:30 OPER0165
The Importance of Metrics to Six Sigma 01:30 OPER0166

Operations Curriculum/Six Sigma Black Belt: The Define Phase
Define the Six Sigma Opportunity 03:00 OPER0171
The Six Sigma Project Charter and Plan 02:00 OPER0172
Six Sigma Team Leadership 03:00 OPER0173
Six Sigma Team Dynamics and Performance 03:00 OPER0174
The Six Sigma Change Agent 02:30 OPER0175
Six Sigma Management and Planning Tools 01:30 OPER0176
Six Sigma and the Voice of the Customer 02:00 OPER0177
Six Sigma and Critical Customer Requirements 02:00 OPER0178
Defining and Mapping the Six Sigma Process 02:30 OPER0179
Scoping the Six Sigma Project 03:00 OPER0181

Operations Curriculum/Six Sigma Black Belt: The Measurement Phase
Process Analysis and Documentation 02:30 OPER0191
Probability and Statistics 02:00 OPER0192
Collecting and Summarizing Data 02:30 OPER0193
Properties and Applications of Probability Distributions 01:30 OPER0194
Measurement Systems 02:00 OPER0195
Analyzing Process Capability 02:00 OPER0196
Calculating Process Capability 01:30 OPER0197

Operations Curriculum/Six Sigma Black Belt: The Analyze Phase
Exploratory Data Analysis 02:30 OPER0251
Hypothesis Testing 02:30 OPER0252
Common Tests 03:00 OPER0253
Variance, Contingency Tables, and Nonparametric Tests 02:30 OPER0254

Operations Curriculum/Six Sigma Black Belt: The Improve Phase
Design of Experiments (DOE) 02:00 OPER0211
Design and Analysis 02:00 OPER0212
Taguchi and Quality Improvement 02:00 OPER0213
Experimenting for Process Improvement 02:00 OPER0214

Operations Curriculum/Six Sigma Black Belt: The Control Phase
Six Sigma--Statistical Process Control 01:30 OPER0221
Control Charts and the Pre-control Process 02:00 OPER0222
Six Sigma--Lean Tools for Control 02:00 OPER0223
Six Sigma--Measurement System Re-analysis 02:30 OPER0224

Operations Curriculum/Six Sigma Black Belt: The Lean Enterprise
Lean Concepts 03:30 oper_01_a01_bs_enus
Non-value-added Steps and Tasks 03:00 oper_01_a02_bs_enus
Lean Tools 03:00 oper_01_a03_bs_enus
Total Productive Maintenance 02:30 oper_01_a04_bs_enus

Operations Curriculum/Six Sigma Black Belt: Design for Six Sigma Black Belt
Quality Function Deployment (QFD) 02:00 oper_02_a01_bs_enus
Robust Design and Process 03:00 oper_02_a02_bs_enus
Failure Mode and Effect Analysis 02:00 oper_02_a03_bs_enus
Design for X (DFX) 02:00 oper_02_a04_bs_enus
Special Design Tools 03:00 oper_02_a05_bs_enus

Operations Curriculum/Six Sigma: Champion Training
Introduction to Six Sigma 03:00 oper_03_a01_bs_enus
Six Sigma Process Improvement 03:00 oper_03_a02_bs_enus
Six Sigma Projects and Project Teams 02:30 oper_03_a03_bs_enus
Managing and Deploying Six Sigma 03:30 oper_03_a04_bs_enus

Operations Curriculum/Supply Chain Management
The Fundamentals of Supply Chain Management 02:00 OPER0501
Supply Chain Management Strategies 05:30 OPER0502
Supply Chain Planning and Inventory Management 05:00 OPER0503
Supply Chain Management and e-Business 04:00 OPER0504
Supply Chain Transportation and Facility Design 04:30 OPER0505

Operations Curriculum/Certified Manager of Quality/Organizational Excellence
Leadership 02:30 oper_04_a01_bs_enus
Team Dynamics 02:00 oper_04_a02_bs_enus
Developing and Deploying Strategic Plans 02:30 oper_04_a03_bs_enus
Managerial Skills and Abilities 02:30 oper_04_a04_bs_enus
Communication Skills and Project Management 02:00 oper_04_a05_bs_enus
Quality Systems, Models, and Theories 02:00 oper_04_a06_bs_enus
Problem-Solving and Process Management Tools 02:30 oper_04_a07_bs_enus
Measurement: Assessment and Metrics 01:30 oper_04_a08_bs_enus
Customer-Focused Management 02:00 oper_04_a09_bs_enus
Supply Chain Management 01:30 oper_04_a10_bs_enus
Training and Development 02:00 oper_04_a11_bs_enus

Business and Professional Development/Personal Development Curriculum/Achieving Organizational Excellence Through Critical Thinking
The Role of Critical Thinking in Organizations 04:00 PD0251
Developing Fundamental Critical Thinking Skills 03:00 PD0252
Strategies for Facilitating Critical Thinking 04:30 PD0253
Critical Thinking Skills for Managing 03:30 PD0254
Organizational Scope of Critical Thinking 03:30 PD0255
Critical Thinking Strategies Simulation 00:30 PD0250

Personal Development Curriculum/Business Professionalism
Personal Accountability: Working for Your Inner Boss 02:30 PD0261
Self-empowerment: Managing from Within 02:30 PD0262
Goals and Goal Setting 02:00 PD0263
Developing a Positive Attitude 02:30 PD0264
Successful Lifelong Learning 02:30 PD0265
Business Professionalism Simulation 00:30 PD0260
Professionalism in Business Simulation 00:30 PD026S

Personal Development Curriculum/Creativity and Innovation in the Workplace
The Foundations of Creativity and Innovation 04:30 PD0031
Generating Creative and Innovative Ideas 03:30 PD0032
Evaluating Creative and Innovative Ideas 03:30 PD0033
Implementing Creative and Innovative Ideas 05:00 PD0034
Creativity and Innovation in the Workplace Simulation 00:30 PD0030

Personal Development Curriculum/Dealing with Organizational Change
Perspectives on Organizational Change 03:00 PD0191
Being Prepared for Change 03:30 PD0192
Communicating during Organizational Change 03:30 PD0193
Dealing with Organizational Change Simulation 00:30 PD0190

Personal Development Curriculum/Ethics in Business
Ethical Decision Making 03:30 PD0171
Managerial Business Ethics 02:30 PD0172
Organizational Ethics 03:30 PD0173
Corporate Social Responsibility 03:00 PD0174
Ethics in Business Simulation 00:30 PD0170

Personal Development Curriculum/Fast-tracking Your Career
Get Your Career on the Fast Track 02:30 PD0131
Basic Business Skills to Get You on the Fast Track 02:30 PD0132
Communication Skills to Fast-track Your Career 02:30 PD0133
Interpersonal Skills on the Fast Track 02:30 PD0134
The Boss Factor 03:00 PD0135
Improving Your Image 03:00 PD0136
Fast-tracking Your Career Simulation 00:30 PD0130

Personal Development Curriculum/Living a Balanced Life
Finding Your Life Balance 04:30 PD0181
Success over Stress 04:30 PD0182
Strategies for Better Balance 05:00 PD0183
Living a Balanced Life Simulation 00:30 PD0180

Personal Development Curriculum/Problem-solving and Decision-making for Business
Foundations of Effective Thinking 03:30 PD0231
Framing the Problem 03:00 PD0232
Generating Alternatives in Problem Solving 02:30 PD0233
Dynamic Decision Making 02:30 PD0234
Implementing and Evaluating a Decision 03:00 PD0235
Problem Solving and Decision Making in Groups 02:30 PD0236
Creative Problem Solving and Effective Thinking Simulation 00:30 PD0230
Rational Problem Solving and Decision-making Simulation 00:30 PD023S

Personal Development Curriculum/Working More Effectively - Taking Control of Your Time
You and Your Time 05:00 PD0151
Techniques for Better Time Management 04:30 PD0152
Developing Good Time Management Habits 04:30 PD0153
Working More Effectively Simulation 00:30 PD0150

Personal Development Curriculum/Working without a Net - The Business of Risk
Risk Basics 02:00 PD0241
Approaches to Risk Management 02:00 PD0242
Decisions and Risk 02:00 PD0243
Strategic Planning and Risk Management 02:30 PD0244
Risk Strategies: The Cutting Edge 02:30 PD0245
Working without a Net: Decisions Simulation 00:30 PD0240

Business and Professional Development/Project Management Curriculum/Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)
An Introduction to Project Management 02:30 PROJ0511
Project Life Cycles and Stakeholders 02:00 PROJ0512
Introduction to Project Process Groups and Initiating a Project 01:30 PROJ0513
Project Planning 02:30 PROJ0514
Executing, Monitoring & Controlling, and Closing a Project 01:30 PROJ0515
Project Management Essentials Simulation 00:30 PROJ0510

Business and Professional Development/Project Management Curriculum/Project Integration Management (PMBOK® Guide - Third Edition-aligned)
Initiating a Project and Preparing the Project Plan 02:30 PROJ0521
Project Integration: Executing and Completing a Project 02:00 PROJ0522

Business and Professional Development/Project Management Curriculum/Project Scope Management (PMBOK® Guide - Third Edition-aligned)
Planning Project Scope 01:30 PROJ0531
Controlling Project Scope 02:00 PROJ0532

Business and Professional Development/Project Management Curriculum/Project Time Management (PMBOK® Guide - Third Edition-aligned)
Elements of Project Time Management 02:30 PROJ0541
Project Scheduling 03:00 PROJ0542

Business and Professional Development/Project Management Curriculum/Project Cost Management (PMBOK® Guide - Third Edition-aligned)
Estimating Activity Costs 01:36 PROJ0551
Budgeting and Controlling Costs 02:00 PROJ0552

Business and Professional Development/Project Management Curriculum/Project Quality Management (PMBOK® Guide - Third Edition-aligned)
Planning for Quality 02:00 PROJ0561
Performing Quality Assurance and Control 02:30 PROJ0562

Business and Professional Development/Project Management Curriculum/Project Human Resources Management (PMBOK® Guide - Third Edition-aligned)
Elements of Project Human Resource Management 01:30 PROJ0571
Implementing Project Human Resource Management 02:30 PROJ0572
Project Human Resources Management Simulation 00:30 PROJ0570

Business and Professional Development/Project Management Curriculum/Project Communications Management (PMBOK® Guide - Third Edition-aligned)
Communications Planning and Information Distribution 02:30 PROJ0581
Performance Reporting and Stakeholder Management 02:00 PROJ0582
Project Communications Management Simulation 00:30 PROJ0580

Business and Professional Development/Project Management Curriculum/Project Risk Management (PMBOK® Guide - Third Edition-aligned)
Planning and Identifying Project Risk 02:30 PROJ0591
Analyzing Project Risk 02:00 PROJ0592
Responding to and Controlling Project Risk 03:00 PROJ0593

Business and Professional Development/Project Management Curriculum/Project Procurement Management (PMBOK® Guide - Third Edition-aligned)
Planning Project Procurement and Requesting Seller Responses 02:30 PROJ0601
Choosing Sellers and Administering and Closing Contracts 02:30 PROJ0602
Project Procurement Management Simulation 00:30 PROJ0600

Project Management Curriculum/Project Management for IT Professionals
Introduction to IT Project Management 04:00 PROJ0351
Functions of IT Project Managers 04:30 PROJ0352
The Life Cycle of an IT Project 05:00 PROJ0353
Managing the Execution and Control of IT Projects 05:30 PROJ0354
Managing Efficiencies of IT Projects 04:30 PROJ0355
TestPrep Final Exam: Project Management for IT Professionals n/a FE0013_eng
Project IT Management Simulation - The Early Stages 00:30 PROJ0350
Project IT Management Simulation - Design to Rollout 00:30 PROJ035S