FAQ
This is a FAQ for IT Training's products and services; for more general
technology help at IU, see the Knowledge Base 
.
IT Training's award-winning instructor-led workshops are available on more than 80
beginning to advanced computing and information technology topics. Certificate Series combine multiple workshops in a sequential order;
they enable you to earn certificates and increase your skills over time by attending a series of related workshops.
IT Training also offers online webinars and blended
learning workshops, along with a wide range of self-study training resources. Learn more.
A certificate usually indicates that you've attended training,
whether online or in person. Certification indicates that you've
successfully completed an assessment that appraises your knowledge or skills on
a topic. IT Training offers several
certificate and certification options
Most workshops range from 50 minutes to three hours long and combine instructor-led
lecture with hands-on practice. Each participant is provided with step-by-step materials
and a computer. Assistants are always available to help workshop participants
during the workshop. Most individual workshops meet in
our classrooms and use exercise files which you can
download from our site if you want to practice on your own.
Coaching Sessions are free sessions where an IT Training staff member is on hand to answer your questions about how to apply what you
learned in the workshops to your real-world projects. Any subjects we cover in our workshops or IT Training Tips blog are fair game!
After you register for a coaching session,
we will contact you for more information about which topic you’d like coaching on and to schedule a time to meet with you during the
coaching session meeting time. You will get a minimum of 20 minutes of direct one-on-one consultation with IT Training staff; the
total amount of help time you receive will depend on the interests and training needs of other participants.
IMPORTANT NOTES:
- It is important that you respond when we contact you regarding what you want to learn in your Coaching Session so that we can make
sure that the appropriate staff member is available. Please make sure that the contact information in your
IT Training profile is up to date so we can contact you. If we do not receive a response from
you, we may not be able to serve you during the session.
- To allow us to provide the best service you must register for the Coaching Session at least 3 days ahead of time.
Walk-ins are not allowed.
IT Training's primary mission is to serve the students, faculty
and staff of Indiana University, but we welcome everyone in the community to participate
in our workshops and events. Feel free to contact us
directly if you can't find what you need.
Most 2 to 3½ hour workshops cost:
- IU students, staff and faculty: Free
- IU affiliates (IU Health, IU Foundation, IU Credit Union etc.): $35
- IU Alumni and non-IU members of non-profit organizations: $50
- General public: $60
Most 4 to 6 hour workshops cost:
- IU students, staff and faculty: Free
- IU affiliates (IU Health, IU Foundation, IU Credit Union etc.): $40
- IU Alumni and non-IU members of non-profit organizations: $55
- General public: $65
Most 90 minute workshops cost:
- IU students, staff and faculty: Free
- IU affiliates (IU Health, IU Foundation, IU Credit Union etc.): $20
- IU Alumni, non-IU members of non-profit organizations, and general public: $35
Most shorter than 90 minute workshops cost:
- IU students, staff and faculty: Free
- IU affiliates (IU Health, IU Foundation, IU Credit Union etc.): $15
- IU Alumni, non-IU members of non-profit organizations, and general public: $25
Multi-day EdCert workshops
- IU students, and eligible staff and faculty: price varies from $60 to $200 depending on length of workshop
Note about IT Training Certificate Series: Paying participants receive
a 10% discount when they register for all workshops in a Certificate Series
at once.
We often have waiting lists for workshops and need to attend to the needs of all workshop participants. Consequently, If you are late
to a workshop you may lose your seat to a walk-in participant. We also reserve the right to not seat or assist participants who
arrive more than 10 minutes after the workshop start time.
Please check the description of all workshops you are registered for to see if they have recommended skills or a prerequisite workshop.
If you don’t have the required skills already, you can get them by taking the prerequisite workshop or acquiring equivalent experience on your own beforehand.
This will enable you to get the full benefit of the workshop you are attending.
In the unlikely event that we cancel or reschedule a workshop, we will notify you and refund your
enrollment fee.
If you register for an event and cannot attend, you need to cancel your enrollment at least 2 days before the date of the
workshop, to receive a refund of your enrollment fee or protect your free registration privileges (see below). You can cancel enrollments online from
your account or by contacting us. You
can also reschedule your enrollment by contacting us.
Important note for paying IT Training Certificate Series participants:
If you register for all workshops in a series at once and receive the 10% discount,
you will not be able to cancel an individual workshop enrollment
from the website. If you are in this situation, and a conflict arises that will
prevent you from attending a series workshop you are registered for,
contact us and we will work with you to reschedule you into another session
of the same workshop.
Our workshops are popular and we therefore strive to ensure we have seats available
for everyone. Accordingly, anyone who registers for and fails to attend or give
adequate advance cancellation notice for three free workshops
during an academic year will lose their free registration privileges for the rest
of that academic year. If you need to cancel a free workshop enrollment, you must
cancel your enrollment at least 2 days before the date of the workshop to
avoid this problem. You can cancel enrollments online from your account or
by contacting us.
Anyone who loses their free registration privileges will still be able to register
for a seat in free workshops by paying a registration fee. They will also be able
to take advantage of the free registration option by walking in and registering
at the workshop itself provided seats are available.
All of our classrooms are wheelchair accessible. We can provide assistance for persons
with disabilities. Advance notice is important, so contact
us if you have a need.
We use several online conferencing solutions, such as Adobe Connect and Microsoft
LiveMeeting. Regardless of the platform, to attend and participate in an online
presentation, you will need:
- Broadband connection
- Cookies enabled in your web browser
- Speakers or headphones
IT Training asks you to fill out a user profile so that we can contact you when needed and tailor
our services to meet your needs. We will not share any of your personally identifiable information
with anyone; please see our Privacy Policy for more information.
An explanation for why we ask you for specific information is given below:
- Required
- Customer Status: so you can tell us your role with Indiana University
- Name and email address: so we can contact you in event of an emergency, change to a workshop or online training event you are registered for, or other issues related to your enrollment.
- Optional
- Phone number: though we don’t require this, we ask you to share yours with us for emergency contact purposes only.
- Fax number: an additional point of contact if you are a regular fax user.
- Mailing address: giving us your mailing address will allow us to send you any of the following:
- Site Preferences
- Allows you to select a preferred campus so you will automatically see events for that campus only when you log in.
- Communications Preferences
- These preferences allow you to:
- choose whether to get an automatic email reminder from us 2 days before a workshop you are enrolled in is to be taught.
- choose to receive our once a month electronic newsletter it2go.
Please contact us with any questions, comments or concerns you have regarding your IT Training user profile.
The privacy of individuals who visit the IT Training web site, attend our workshops, and use any of our other services is
of the utmost importance to us. See the IT Training Privacy Policy.
Yes. If you pay to attend any IT Training event and are not completely satisfied
with it, contact us to let us know and we will cheerfully refund your registration fee.